Latona Flowers Company offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur www.latona.am is available 24 hours a day to help you.
Latona Flowers Company works hard to maintain a network of reliable florists nationwide, but sometimes delivery issues cannot be avoided. We want you to know that www.latona.am stands behind our 100% satisfaction guarantee and, if you are not satisfied with the timing of your delivery, you should contact us.
If one of our flower or cake partners lets us know that your selected delivery time and/or date cannot or will not be met, we will contact you as soon as possible to inform you of the situation. Latona Team will then attempt to deliver your order as soon as possible, unless you promptly let us know that you would like to cancel your order instead. Also, if you paid extra for an expedited delivery feature and your selected delivery time and/or date cannot be met, Latona Flowers Company will automatically refund your expedited delivery fee.
If you do not receive a delivery confirmation email within 24 hours of your selected delivery date and time, please let us know so that we can follow up on your order.
We will issue you a full refund upon your request or agree on some other resolution to your delivery issue that is satisfactory to you, except in cases where the problem arises on the customer's part, for example; the order was received by your selected delivery date and time, or the order was untimely due to some fault of you or the recipient of the order (for example, an incorrect delivery address was provided, there was no one at the delivery address to accept the order, or the person at the delivery address refused delivery).
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